Privacy Policy

1. Introduction

Coolcatch Distributors ("we", "our", or "us") operates the Coolcatch ERP mobile application and web platform (the "Service"). This Privacy Policy explains how we collect, use, and protect information about you when you use our Service.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number, and role within your organisation.
• Business data: Stock records, dispatch orders, sales transactions, expense records, and other operational data you enter into the Service.
• Device information: Device type, operating system, and push notification tokens to deliver in-app alerts.
• Usage data: Log data, session information, and feature usage to improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Send push notifications and SMS alerts relevant to your role and operations.
• Process transactions and generate business reports.
• Improve, personalise, and expand the Service.
• Communicate with you about updates, support, and account matters.

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating the Service (such as cloud hosting and push notification providers), under strict confidentiality agreements. We may also disclose information if required by law.

5. Data Retention

We retain your data for as long as your account is active or as necessary to provide the Service. Business records may be retained for longer periods to comply with legal and accounting obligations. You may request deletion of your account by contacting us.

6. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure authentication, and tenant data isolation. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Push Notifications

The Coolcatch mobile app may send push notifications for dispatch updates, approvals, and operational alerts. You can disable notifications at any time through your device settings. We use Expo's push notification service to deliver these alerts.

8. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact your account administrator or reach us directly at the email below.

9. Children's Privacy

The Service is intended for business use only and is not directed at children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via the app or email. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Coolcatch Distributors
Email: [email protected]